March 31, 2020
Dear Boston IVF Patients,
As the Coronavirus and its impact continues to evolve, Boston IVF remains focused on the health and safety of our patients, employees, and community. We are confident that COVID-19 will pass soon and life will eventually normalize so that we can continue treatments.
During this time, we encourage you to visit this page for the latest information regarding the steps we are taking to best serve our patients. We would like you to stay closely in touch with us so we can resume your treatments as soon as possible.
Let us share a quick update on the current situation.
BOSTON IVF REMAINS OPEN!
Boston IVF is open during this unprecedented crisis and our doctors, nurses, and staff will continue to provide care to our patients. We continue to treat existing patients and continue to accept new patients.
As of March 30th, all services have been consolidated and centralized to our Waltham, MA fertility center ONLY. All other Massachusetts and New England-based offices have been temporarily closed. However, even if a center is temporarily closed, our staff in Waltham will arrange telemedicine appointments with your doctor by phone or the ZOOM platform.
Any first appointment/initial consultations will not be cancelled. You will be contacted prior to your appointment to convert it to a telehealth appointment. All commercial insurers are required to cover medically necessary telehealth services in the same manner they cover in-person services.
WHAT SERVICES WILL BE AVAILABLE IN WALTHAM?
Boston IVF (BIVF) has instituted stringent protocols to allow the resumption of certain treatments.
If you were planning any of the treatments below, please contact the office as soon as possible to set up a telemedicine consultation with your doctor.
Effective April 6, 2020 – Boston IVF will now offer the following treatments:
- Frozen embryo transfers
- Intrauterine inseminations with a natural cycle, clomiphene, or letrozole.
- Donor insemination treatments
- Diagnostic testing: (ultrasound, hysterosalpingogram, saline sonogram, endometrial biopsy, blood testing, semen analysis and sperm freezing)
- We hope to offer in vitro fertilization, donor egg and gestational surrogacy at the appropriate time. Please keep in contact with us to know when these treatments will start.
WHAT TO DO WHILE YOU WAIT FOR TREATMENTS TO RESUME?
Please feel free to arrange any diagnostic testing that your doctor has ordered. Please call our office in Waltham to speak to our nursing team or administrative team if you have any questions.
Your doctor is available for a video or phone consult. These are covered by insurance companies, and if not, we will not charge you. Your doctor would like to speak with you if you have any questions or concerns. Please do not hesitate to contact our center at 888-300-2483.
NOW OFFERING PHONE & VIDEO CONFERENCING
As mentioned, we now offer the use of telemedicine (phone or video conferencing) in lieu of an in-person visit. This is available to anyone who wishes to schedule a consultation or new patient appointment. All of the information and ancillary material that you would have received in person will be provided to you at the time of this visit electronically – and an evaluation and management plan will be developed.
Please note – all commercial insurers are required to cover medically necessary telehealth services in the same manner they cover in-person services. We also have financial counselors available to answer any financial/insurance questions you may have.
SCREENING AT BOSTON IVF
We continue to monitor the worldwide coronavirus outbreak and strictly abide by CDC guidelines as well as regulations set up by state and national agencies to provide our patients with the safest care possible.
To ensure our patients remain comfortable, confident, and safe at our fertility center, Boston IVF continues to follow strict screening methods for all patients, employees, and visitors prior to each patient encounter. We thank you for your cooperation and patience. Any screening redundancy you may encounter is for the added protection to yourself and fellow patients.
Please contact our center prior to any appointment at 888-300-2483 if you answer YES to any of the following questions:
1). Within the last 14 days have you (or your partner) traveled or had Close Contact* with a person that is ill and has traveled to any of the following COVID-19 High-Risk Countries?
- Europe: (Schengen Area): Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City
- South Korea
- United Kingdom: England, Scotland, Wales, and Northern Ireland
2). Within the last 14 days have you (or your partner) had Close Contact* with a confirmed or suspected [is being tested] case of COVID-19?
3). Do you (or your partner) have a fever or cough, shortness of breath or sore throat?
* Close Contact is defined as being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period of time OR having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on).
In an abundance of caution and to minimize the risk of exposure for our patients and our clinical staff the following policy will go into effect immediately, and remain in effect until there is no longer a medical risk related to COVID 19 virus.
- All Ultrasound visits, hysterosalpingograms (HSG) or sonohysterograms (SIS) or other visits for diagnostic testing must be restricted to the female patient only. We are not able to accommodate partners, children, or any other family members in the waiting room or ultrasound/procedure rooms at this time.
- Egg retrieval: Patient and their partner may be present, and partner may wait in waiting room while retrieval is being performed. We cannot accommodate any other family members in the waiting room at this time.
- Embryo transfer: Patient and their partner may be present in the transfer room. We cannot accommodate any other family members in the waiting room at this time
ONGOING SAFETY RECOMMENDATIONS
- Frequently wash hands with soap and water for at least 20 seconds
- If unable to wash with soap and water, use an alcohol-based hand sanitizer
- Avoid touching your face eyes or mouth with unwashed hands
- Cover your mouth and nose with a tissue when coughing or sneezing. Throw the tissue away, and then wash or sanitize your hands. If a tissue is not available, cough or sneeze into your upper sleeve/arm
- Avoid handshakes and close contact
- Don’t share food/bottles
- Clean your work area and high touch surface areas with disinfectant regularly
- Avoid close contact with people who are sick
patients PLANNING FOR/IN A TREATMENT CYCLE
Click here to read a message from Boston IVF regarding general guidelines for individuals who are considering or have begun a treatment cycle.
words of encouragement
So many of us at Boston IVF have been through infertility ourselves and can relate to the emotional rollercoaster that is infertility, taking the first steps to treatment, the injections, medications, cycling – and all the sensitivities and stresses involved (all added to the uncertainty of COVID-19).
We are with you – and look forward to resuming treatments very soon.
Be smart about prevention. Use the advised precautions from authorities. Life will return to normal in time and we will get you back on the path to treatment quickly. We will be ready when you are. Our community, long known for its toughness and resiliency – will overcome this.